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Terms and Conditions

NyumbakuMalawi

LAST UPDATED: MAY 2026

These Terms and Conditions govern the use of the NyumbakuMalawi platform operated by NyumbakuMalawi Limited. By accessing or using the platform, users agree to comply with these Terms.

1. Definitions

1.1 "Platform" refers to the NyumbakuMalawi website, services and related systems.
1.2 "User" refers to any person accessing or using the platform.
1.3 "Landlord" refers to an individual or entity with lawful authority to publish a property listing on the platform.
1.4 "Agent" refers to an individual or entity authorized by a landlord, or otherwise legally entitled, to list, market or manage a property on the platform on a landlord's behalf.
1.5 "Service Provider" refers to businesses or individuals offering home related services through the platform.
1.6 "Content" includes images, text, logos, listings, videos and uploaded materials.

2. Platform Services

2.1 NyumbakuMalawi provides: (a) Property listing services for landlords and agents, (b) Property browsing services, (c) Connections between landlords, agents and tenants, (d) Home service provider directories, (e) Promotional and advertising services.
2.2 The platform may expand services in the future without prior notice.

3. User Obligations

3.1 Users agree to: (a) Provide accurate information, (b) Use the platform lawfully, (c) Avoid fraudulent activities, (d) Respect other users, (e) Maintain professional communication.
3.2 Users shall not: (a) Upload fake property listings, (b) Impersonate another individual or company, (c) Misuse the platform systems, (d) Upload offensive or illegal content.

4. Property Listings

4.1 Landlords and agents are fully responsible for listing accuracy.
4.2 NyumbakuMalawi does not guarantee: (a) Property availability, (b) Property condition, (c) Rental outcomes, (d) Property ownership claims.
4.3 Users are encouraged to verify all information before making payments or agreements.

5. Service Providers

5.1 Service providers operate independently from NyumbakuMalawi.
5.2 NyumbakuMalawi is not liable for: (a) Poor workmanship, (b) Delayed services, (c) Damages caused by providers, (d) Financial losses arising from provider conduct.
5.3 Users engage providers at their own risk.

6. Payments

6.1 Certain platform services may require payment.
6.2 These may include: (a) Property listing fees, (b) A one-time tenant browsing access fee to unlock full access to listings, (c) Featured listing promotions, (d) Service provider subscriptions, (e) Advertising services.
6.3 Unless otherwise stated, payments are non-refundable.
6.4 Failure to complete payment may result in suspension of services or restricted access.

7. Browsing Access Fee and Viewing Fee Policy

7.1 NyumbakuMalawi charges tenants a one-time browsing access fee, payable to the platform, to unlock full details and contact information for available listings.
7.2 This fee is paid to NyumbakuMalawi and is separate from any amount a landlord or agent may charge for an in-person property viewing.
7.3 NyumbakuMalawi discourages excessive or exploitative viewing fees charged directly to tenants by landlords or agents and encourages users to report suspicious or exploitative behavior.

8. Intellectual Property

8.1 All platform branding, software, logos and design elements belong to NyumbakuMalawi Limited.
8.2 Users may not: (a) Copy platform materials, (b) Reproduce platform branding, (c) Redistribute content without permission.

9. Limitation of Liability

9.1 NyumbakuMalawi shall not be liable for: (a) Property disputes, (b) Fraud committed by users, (c) Failed rental agreements, (d) Service provider misconduct, (e) Financial losses arising from platform use.
9.2 Users access the platform at their own risk.

10. Account Termination

10.1 NyumbakuMalawi reserves the right to suspend or terminate accounts that: (a) Violate these Terms, (b) Engage in fraudulent behavior, (c) Abuse platform systems, (d) Upload misleading information.

11. Privacy

11.1 User information may be collected to improve platform services.
11.2 Information collected may include: (a) Names, (b) Phone numbers, (c) Property details, (d) Uploaded images.
11.3 NyumbakuMalawi does not sell user data to third parties.

12. Modifications to Terms

12.1 NyumbakuMalawi may update these Terms at any time.
12.2 Continued use of the platform constitutes acceptance of updated Terms.

13. Governing Law

13.1 These Terms shall be governed in accordance with the laws of Malawi.

14. Contact Information

14.1 For support or legal inquiries, please visit our Contact Us page.

Privacy Policy

NyumbakuMalawi

LAST UPDATED: MAY 2026

This Privacy Policy explains how NyumbakuMalawi Limited collects, uses, stores and protects user information. By using the platform, users consent to the practices described in this Privacy Policy.

1. Definitions

1.1 "Platform" refers to the NyumbakuMalawi website, systems and related services.
1.2 "User" refers to any person accessing or using the platform.
1.3 "Personal Information" refers to information capable of identifying an individual.
1.4 "Service Provider" refers to businesses or individuals offering services through the platform.

2. Information We Collect

2.1 NyumbakuMalawi may collect: (a) Full names, (b) Phone numbers, (c) Email addresses, (d) Property information, (e) Uploaded images, (f) Landlord and agent information, (g) Service provider information, (h) Payment and transaction details for listing and browsing access fees, (i) Device and browser information, (j) Location related information.
2.2 Information may be collected when users: (a) Register accounts, (b) Submit listings, (c) Pay the browsing access fee, (d) Contact landlords, agents or service providers, (e) Upload content, (f) Communicate through the platform.

3. How Information Is Used

3.1 Collected information may be used to: (a) Display property listings, (b) Connect users with landlords, agents and service providers, (c) Improve platform performance, (d) Process listing and browsing access payments, (e) Respond to customer support requests, (f) Prevent fraud and abuse, (g) Monitor platform activity.

4. Information Sharing

4.1 NyumbakuMalawi may share limited information: (a) With landlords and agents during inquiries, (b) With service providers during customer requests, (c) With payment processing providers, (d) When required by law or legal authorities.
4.2 NyumbakuMalawi does not sell personal information to third parties.

5. Data Storage and Security

5.1 NyumbakuMalawi implements reasonable technical and administrative measures to protect user information.
5.2 Despite security efforts, no online platform can guarantee complete security.
5.3 Users share information at their own discretion and risk.

6. Cookies and Analytics

6.1 The platform may use cookies and analytics technologies to: (a) Improve user experience, (b) Analyze website traffic, (c) Monitor system performance, (d) Personalize content.
6.2 Users may disable cookies through browser settings.

7. User Rights

7.1 Users may request: (a) Access to stored personal information, (b) Correction of inaccurate information, (c) Removal of certain personal information where applicable.
7.2 NyumbakuMalawi reserves the right to retain certain information where legally necessary.

8. Third Party Services

8.1 The platform may contain links or integrations involving third party services.
8.2 NyumbakuMalawi is not responsible for the privacy practices of third party platforms or websites.

9. Data Retention

9.1 User information may be retained for operational, legal and security purposes.
9.2 NyumbakuMalawi may remove inactive or unnecessary information periodically.

10. Children's Privacy

10.1 The platform is not intended for children under the age of 18 without parental guidance.
10.2 NyumbakuMalawi does not knowingly collect sensitive information from minors.

11. Policy Changes

11.1 NyumbakuMalawi may update this Privacy Policy periodically.
11.2 Continued use of the platform constitutes acceptance of updated policies.

12. Governing Law

12.1 This Privacy Policy shall be governed in accordance with the laws of Malawi.

13. Contact Information

13.1 For privacy concerns or inquiries, please visit our Contact Us page.

Contact Us

Need help? Reach our support team directly.

Email
nyumbakumalawi@gmail.com
WhatsApp
+265 222 206 043

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